BROOKDALE FLAGSTAFF

The facility is beautiful. The management is fast to communicate with family needs or concerns. I do feel like they need to hire additional staffing on the assisted-living side as I would often find myself having to clean the bathroom and kitchen myself. It was my understanding the room would be cleaned at least once a week, but I understand the staffing shortage and the cleaning crew they do have working there Are great. The nurses on the assisted-living side tried their best to take care of Mom. There were a few times when I would find her medication on the floor and unfortunately, when she needed encouragement to eat, they tried their best with the time that they could allot to assist her. Like I said, I think they need to hire more help. When I brought my concerns about the medication to management, they were quick to respond with additional training for their employees . Thank you for that! Every staff member we encountered was super friendly, especially the dining and cleaning staff. Once Mom transitioned to the memory care unit, The nurses were phenomenal and her care level increased. I think it takes a very special person to work in that community and the people we met were very kind . I just think they were stretched a little thin. Ultimately, I would definitely recommend Brookdale assisted-living for your loved one.

My dad was in an assisted living/memory care facility before he passed and that was an unpleasant experience for several different reasons. In the years after my dad passed away, my mother became severely depressed and not able to physically take care of herself effectively. About 3 weeks after moving to Brookdale Flagstaff, my mother had a stroke. Because of the alert staff at Brookdale, my mother got immediate medical attention and transportation to the hospital where she received a shot that likely saved her life. She has now been at Brookdale almost two years and her overall health is significantly improved! Her physical and emotional state have been supported and she is living her best life. I highly recommend considering Brookdale Flagstaff if you have are in search of a facility that truly makes an effort to give the best care. Michele

Not the best place I have worked. One resident, "Wes" shows up early for dinner every night, so in casual conversation I asked him "do you need anything?" so casually he said "a gun." A few months later I walk in for work and another resident, "Joann" met me in the entry way and said "I thought we got you fired..." 2/5 stars

Brookdale just raised its rent/care fee $776/mo after my mother has only lived there 5 months. Beware, they can raise the rent at anytime. There have also been several problems: they did not administer her medications properly when she first moved in, they referred me to a horrible primary care practice, they administered tests without my permission (I am her medical DPOA), she had a caregiver who was, well, not caring. Just really read the fine print and keep your expectations low.

Brookdale Flagstaff rocks. My mother has been a resident for 2 years now and has not one complaint. The staff is very professional, always polite and caring. Am very pleased with our choice in choosing care for my mother. Thank you so much Flagstaff Brookdale. Karen Meredith.