VIA ELEGANTE, SIERRA VISTA HIGHLANDS

Words can’t express how grateful my family and I have been to the caring people at the Highlands. They very quickly got a room ready for our mother, who has been diagnosed with dementia, and got her settled into her new home. She is very happy there and we are very happy she is in a safe and caring environment. When we did our tour we all noticed how clean and home like it felt. We did not want an institutional type facility. So fun to be there when its the ‘critter cuddles’ day! A warm shout out to Angela!!

Awful place! Only 2 attendants overnight. Food was brought in from an outside kitchen in preheatable trays, most were some kind of gloppy casserole, nothing was fresh. I fell one night. No one would answer my call bell. I could hear it ringing over and over, no one came, I was lucky my husband had installed my Alexa. I called him, he called 911. Responders beat on the door for what felt like forever. I was transferred to a different facility after that. We should have sued them. I was an LPN for years in different facilities. Never saw such poor care ever before. If your loved one is nearly a vegetable, leave them, they probably won't notice the difference.

My mother spent her last year of life here. The caregivers were always attentive, caring, and willing to go the extra mile for their residents. No facility is perfect, but any time there was a minor issue, the entire staff, from the director down would get involved to resolve the issue, and always took our concerns and desires in mind. We felt like we were part of the care team, always included in what was going on. Communication with the facility was good, if anything happened or they had a question they would quickly reach out to us. Meals and snacks are included in the cost, and mom never had a complaint about the food. Medication administration was always on time and they worked with the Primary care provider with any concerns or issues, and any changes in medications were always implemented by the next day, and in some cases the same day. If I had another family member that needed assisted living, I wouldn’t hesitate to use them again.

The staff at Via Elegante Canyons took excellent care of my uncle, who was suffering from dementia. We were able to call and FaceTime (video chat) with him nearly every day. This was especially important for us as his days were drawing to an end. Thank you all for taking such good care of him!

In February 2022 I moved my wife from another facility into Via Elegante memory care unit. That has proved to be one of the better decisions I have ever made. It is obvious to me that the care giver really do care about each resident. Each week I receive a day by day recap of my wife's activities and progress. Management is very friendly, helpful and they remember the family members. As long as my wife has to be in a memory care facility I am happy that is Via Elegante Dennis Stearns